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AFTER-SALE SERVICE
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Warranty and Return

We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, All of our products are One Year Warranty.From the first 30 days from the date of delivery, most items may be returned for either money back or exchange subject to the following conditions.Buy with confidence and enjoy a great shopping experience!


Returnable Items

Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:

1.   Any item returned must be complete with all accessories, hardware, manuals or instructions, and in the same "new" condition as when it was when shipped to you.

2. Any item returned will be evaluated upon receipt. Of course, we cannot give refunds on defective merchandise resulting from mishandling, misuse, tampering or improper use.

3.If the item is returned without its complete original packaging (original box, foam padding etc.), a re-stocking fee of 25% will apply.

4.Tips:Items should be shipped insured for full value as they are your responsibility until we receive them.We will ship your replacement free of charge should you opt for an exchange.


Non-Returnable Items

We will not accept returns in the following conditions:

1. Items outside the 30 days warranty time-frame.

2. For the products which are out of warranty, we still provide maintenance service, but you need to pay the cost if replacement components are required.

3.This warranty is void when failure is due to: damage from water, modification/alteration, unauthorized service, misuse, abuse, use with incompatible accessories,or when failure occurs outside of the one year duration of this warranty.


Returns Process & Time-Frame

Please carefully follow our returns process to minimize any delays:

1. If your item is returnable (see above), please contact with our team in Support Center, and informOrder number, Product name, Reason for return

2.Normally our customer service team will respond to your request within 48 hours along with our China return address.

3.Please send us return proof with the tracking number and a valid return receipt.

4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days.


Return Shipping Costs & Address

We aim to offer services that will benefit all of our loyal customers. All of our other worldwide customers can return to our China warehouse. Please always Contact Us prior to returning the items with the related address.

1. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.

2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.


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